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‎01-21-2023 01:52 AM - last edited on ‎01-23-2023 09:06 AM by Retired

HP Recommended
Product: HP ENVY 5010 All-in-One Printer

Hi Community

 

I bought a second hand hp envy 5010 printer which had pre isntalled catridges in them. However, i cannot print and i didnt enroll them into the hp instant ink? Nopthing wont print. The printer is working ok and can scan etc but everytim i try and print this dispkay error pops up? Why is that? is it the catridges used ie third party? If so how do i fix this probkem? Im worried to purchase a black and colour cartidges if it wont work. thanks

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1 REPLY 1

‎01-26-2023 11:12 AM

HP Recommended

Hi @luvlyjubly128,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the exact error messages on the unit. If possible, get back to us with the snapshot of the error message.


Take care and have a great day ahead.

Rainbow23 - HP Support.
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