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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
AlfredRoos
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Solved!

printer suddenly prints phots in abnormal colors

HP Recommended
envy 5032
Microsoft Windows 10 (64-bit)

when printing photo the color scheme is suddenly abnormal, what has happened ?

 Knipsel.JPG

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AlfredRoos
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Thank you for your support, I also had contact with whatsapp support. I did diagnostics and black was totally missing on the report. It was new cartridge and I already did a reinstall of drivers  and was on the latest firmware. cleaning was done but nothing helped, printer will be replaced under warranty.

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TEJ1602
HP Support Agent
HP Support Agent
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@AlfredRoos, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

 

What happens when you make photocopies on the printer?

Are you able to print regular text documents fine?

 

Try printing a print quality diagnostic report, here is how you do it-

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup 

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

    A Print Quality Diagnostic report prints.

    Print Quality Diagnostic report without defects

If the report has issues, I'd suggest you follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

AlfredRoos
Author
Level 1
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Thank you for your support, I also had contact with whatsapp support. I did diagnostics and black was totally missing on the report. It was new cartridge and I already did a reinstall of drivers  and was on the latest firmware. cleaning was done but nothing helped, printer will be replaced under warranty.

View solution in original post

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
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@AlfredRoos

 

Glad to know 🙂

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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