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‎07-30-2023 12:10 AM

HP Recommended
Operating System: Microsoft Windows 11

I paid my bill on July 14, 2023 and it is now July 30, 2023 and I'm unable to print. It's telling me to update my payment information, but I shouldn't have to seeing as how I don't owe again yet. Customer service is only available Monday-Friday and i need to print stuff before Monday July 31,2023. How do I fix this? Can anyone help me? 

 

1 REPLY 1

‎08-01-2023 01:39 PM

HP Recommended

Hi @Knahodil57,

 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that your billing information needs to be updated on your HP instant ink account.


Please follow the steps listed below to update the billing information:
 

  1. Sign into your Instant Ink account.
  2. Click Account in the left menu, then Billing.
  3. Click Change Payment Method to open the Billing details window.

NOTE:

  • Re-enter all information, including card number, CVV, and expiration date.
  • Make sure postal codes are in the correct format.
  • Each subscribed Home / Home Office printer is billed separately.

You may also refer to this link: https://support.hp.com/us-en/document/ish_3259778-1993151-16 

 

I hope this helps.
Have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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