printer

[DBS45]

I have to reset my printer....after it reloads it prints a BLANK page.   Does that count in my total copies???

[Deep_World]

Hi  @DBS45 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand that after resetting your HP ENVY All-in-One Printer, the printer reloads and prints a blank page. I can certainly see why you would want to know whether those blank pages are being counted toward your printer's total page count.

To better assist you, kindly help us with a few details:

• When you mention "reset," was it a factory reset, network reset, or another type of reset?
• Does the blank page print every time the printer restarts, or only after specific actions?
• Is the printer otherwise printing normal documents correctly?

In the meantime, kindly try the  below steps and confirm:

1. Run a Printer Status Report or Diagnostic Page.
   • This can help determine whether the printer is generating the blank page internally or from the computer.
2. Clear the Windows print queue.
   • Open Settings - Bluetooth & devices -Printers & scanners.
   • Select your HP ENVY 6455e.
   • Open the print queue and remove any pending jobs.
3. Test with a direct copy.
   • Place a document on the scanner glass and make a copy directly from the printer.
   • If copies print correctly, the issue may be related to the print driver or software configuration.

Regarding your question about page counts, printer page counts are generally recorded by the printer's internal firmware. Whether startup, maintenance, or diagnostic pages are included can vary by printer model and firmware behaviour. For the HP ENVY, a blank page printed during startup or after a reset is typically part of the printer's maintenance or initialization process. While it can contribute to the overall page count, it generally has minimal impact on the printer's expected life or ink usage.

If the printer is printing a blank page every time it restarts, that may not be expected behaviour.

I hope this helps.