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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

"the indicated cartridges cannot be used until printer is enrolled in HP instant ink.  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@kb_7978, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

It sounds like the cartridges you're using require an HP Instant Ink subscription to work properly. May I confirm if you're enrolled in the HP Instant Ink program? If you’re not subscribed, the Instant Ink cartridges won’t function, and you'll need to use regular cartridges instead.

 

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@kb_7978, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

It sounds like the cartridges you're using require an HP Instant Ink subscription to work properly. May I confirm if you're enrolled in the HP Instant Ink program? If you’re not subscribed, the Instant Ink cartridges won’t function, and you'll need to use regular cartridges instead.

 

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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