touch screen issues

[NTCentralVENY]

Hello there, I'm having problems with my laptop's touch screen. It was glitching earlier, then I used a wipe to clean it. Then it glitched again, and I couldn't tap on it anymore. Is there anyone or anybody who could fix this? 

Thanks
- Yannick Nickson

[Max3Aj]

@NTCentralVENY, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're experiencing issues with your HP laptop's touchscreen, it was glitching, and after cleaning it, it stopped responding to touch. Let's go through a few steps to help resolve this:

Restart Your Laptop

Sometimes a simple restart can reset the touchscreen functionality.

Check Touchscreen in Device Manager

1. Press Windows + X and select Device Manager.
2. Expand Human Interface Devices.
3. Look for HID-compliant touch screen.
   • If it's disabled, right-click and choose Enable.
   • If it's missing, proceed to Step 4.

Reinstall Touchscreen Driver

1. In Device Manager, right-click HID-compliant touch screen and select Uninstall device.
2. Restart your laptop - Windows should automatically reinstall the driver.

Run HP Hardware Diagnostics

Use HP's built-in diagnostics to test the touchscreen:

• Press Esc repeatedly during startup, then press F2 to open HP PC Hardware Diagnostics UEFI.
• Select Component Tests > Touch Screen Test.

Update BIOS and Drivers

Outdated firmware or drivers can cause touchscreen issues.

• Visit HP Support Assistant or go to HP Software & Driver Downloads and enter your laptop model.
• Install any available updates for BIOS, chipset, and touchscreen.

Check Windows Settings

• Go to Settings > Bluetooth & devices > Touchscreen (if available).
• Ensure it's turned On.

Perform a System Restore (Optional)

If the issue started recently, restoring to a previous working state might help:

• Search "Create a restore point" in Windows.
• Click System Restore and follow the prompts.

Important Note on Cleaning

Avoid using harsh chemicals or excessive moisture on the screen. Use a microfiber cloth slightly dampened with water or a screen-safe cleaner. Liquids can seep into the edges and affect the digitizer.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support