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‎07-24-2020 07:03 AM

HP Recommended
Product: deskjet 3635
Operating System: Microsoft Windows 10 (64-bit)

The tricolor cartridge can't be used, i've tried cleaning it and yet it still fails, I've just installed it today and was ready to print, but alas I can't as long as it fails

1 REPLY 1

‎07-26-2020 05:33 PM

HP Recommended

@lokifarbaute

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

You can refer to this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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