unregistering hp printer

[susan229]

I would like to unregister my hp office jet pro8020 because I already have an account with an my old printer?

[Elohi_NR]

Hi @susan229,

Welcome to the HP Support Community. 

I'd like to help!

Are you enrolled in the instant ink program?

If yes, you need to cancel the subscription if you have not already.

Now, try these steps to re-enable the web services -

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

Reboot the devices.

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup.

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Hope this helps! Keep me posted. 

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