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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎02-07-2023 01:09 PM

HP Recommended
Product: HP OfficeJet Pro 6960 All-in-One Printer

The blue print head on my HP Officejet Pro6960 printer is no longer working so I have decided to change my printer and buy a newer model. I have several unused Instant ink cartridges and they are not compatible with the new printer i am thinking of buying. Can they be used by someone else use them on a compatible printer or do I have to return them to HP.

 

1 REPLY 1

‎02-10-2023 09:03 AM

HP Recommended

Hi @Paulinem55,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

The instant ink cartridges cannot be used on any other printer. You may have to ship it back to HP. 

 

However, If you need further assistance This might require one on one interaction to fix the issue.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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