unused months

[dmaii71]

I have been paying since 2022. And I have 3 shipments. I have forgot I had it. Can I at least get a new printer.

[Meghana_10]

Hello @dmaii71, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP printer.

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

I understand your concern about the unused shipments and the request for a new printer. To better assist you and explore the available options, could you please help me with a few details:
 

• Are you currently enrolled in an active HP Instant Ink subscription plan?
• Do you still have access to the printer that was originally enrolled with the service?
• When you mention you “forgot you had it,” has the printer not been in use for an extended period?
• Have you made any recent attempts to use or reconnect the printer?
• Could you confirm if the ink shipments you received are still unopened or unused?

Just to set the right expectation, HP Instant Ink is a subscription-based ink service and does not typically include printer replacement. However, based on your situation, I’d be happy to guide you on the best possible resolution once I have the above details.

Take care and have an amazing day! 

[dmaii71]

I appreciate your help.

Yes, I'm still in rolled in Hp instant ink.

 Yes, Still use the printer almost daily.

 The instant ink subscription is what i forgot.

It's been connected and used the hole time. 

Still using the ink that was shipped to me from HP.

[Meghana_10]

Thank you so much for your response @dmaii71 

Could you please let us know the issue you are facing with the printer?

Have a great day!

[Meghana_10 · Accepted solution]

Thank you for the response @dmaii71 

Could you please let us know the issue you are facing with the printer?

Have a great day!