Solved: update payment details - HP Support Community

diane1964 · ‎07-04-2026

i have had an email to say there is a problem with my latest payment and that it needs to be resolved by the 17th of july. I cannot find the details of my payments so cannot check to see if my card details are correct or not they shouldnt of changed.

Deep_World · ‎07-06-2026

Hi @diane1964,

Welcome to the HP Support Community!

Thanks for reaching out!

I hear your concern that you’ve received an email stating there is a problem with your latest payment and that it needs to be resolved by July 17. I also note that you’re unable to locate your payment details to confirm whether your card information is correct.

Could you kindly clarify whether this payment issue is related to your HP Instant Ink subscription or another HP service/product? If it is Instant Ink, kindly provide:

The email address linked to your Instant Ink account via private message.

And your printer model ?

This information will help us verify your account and guide you through updating or confirming your payment details.

And also Tto get things flowing smoothly again, please update your payment details. You can find step-by-step guidance on how to change your payment info (and shipping address if needed) in this link:

https://support.hp.com/sk-en/document/ish_3259778-1993151-16

Please keep me posted on how it goes or if you need any help. I’m here to support you.

I hope this helps.

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

Deep_World · ‎07-06-2026

Hi @diane1964,

Welcome to the HP Support Community!

Thanks for reaching out!

I hear your concern that you’ve received an email stating there is a problem with your latest payment and that it needs to be resolved by July 17. I also note that you’re unable to locate your payment details to confirm whether your card information is correct.

Could you kindly clarify whether this payment issue is related to your HP Instant Ink subscription or another HP service/product? If it is Instant Ink, kindly provide:

The email address linked to your Instant Ink account via private message.

And your printer model ?

This information will help us verify your account and guide you through updating or confirming your payment details.

And also Tto get things flowing smoothly again, please update your payment details. You can find step-by-step guidance on how to change your payment info (and shipping address if needed) in this link:

https://support.hp.com/sk-en/document/ish_3259778-1993151-16

Please keep me posted on how it goes or if you need any help. I’m here to support you.

I hope this helps.

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

diane1964 · ‎07-11-2026

Hi HP ink

i am so sorry about the mix up . The payment comes out of my husbands business account and he has recently had a new card . I have updated the details so hope all is now ok.

Its under Active Landscape

diane

Deep_World · ‎07-11-2026

Hi @diane1964,

Thank you so much for letting us know, and no need to apologize we completely understand how these situations can happen when card details change. I’m glad to hear you’ve already updated the payment information, so everything should now be in order.

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance!

If you need anything else, I'm all ears (or rather, all text). Just let me know!

You're awesome, and I'm honored to have been your go-to guide today!

Stay fantastic, and have an amazing day ahead!

Regards,

Deep_World

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

update payment details

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