I bought an Hp Pen and it does not work. I know it is compatible with my computer (Hp Envy), and I have tried just about every "solution" that I could find. I re-calibrated my touchscreen, uninstalled the drivers, and even contacted support. After over an hour of getting "helped" the support team just decided to send me another pen, which also doesn't work. Does anyone have any real solutions to fix the problems with the Hp pen?
@ThomasReady Thank you for posting on the HP Support Community.
I appreciate your efforts to try and resolve the issue. Don't worry as I'll be glad to help,. After reviewing your post regarding the Active pen, I would suggest you to update the Bios and Chipset drivers on your PC from our HP Support website, using this link.
This sounds like hardware related issue with the HP Pen. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.