HP Support Assistant does not connect to HP Server

[omia]

HP Support Assistant does not connect to HP Server. Does not download messages and updates definition. Does not gather any configuration information. Does not analyze my system. Does not prepare the action list.

[Resolv_S]

Hi@omia,

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Unable to do update as Hp Support assistant has issues connecting to HP Servers. Is that right?

I will definitely help you.

Please use the link below to download the latest HP Support Assistant on line.

http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Before installing the new version. Please uninstall the old one from

Control panel-->Programs and Features-->HP Support Assistant-->Uninstall.

Then restart the PC and install the new version and check if that helps

Let me know for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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[omia]

No help. Does not work!

[Resolv_S]

Hi@omia,

Thanks for the reply.

DO you get any errors while installing the Support assistant?

Are you unable to uninstall the previous version?

Please share more to find a more accurate solution.

Let me know how it goes.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

[omia]

Hello,

No problems to uninstall the old version.

No problen in installing of the new version.

Regards

[Resolv_S]

Hi@omia, 

Thanks for the reply.

I request you to follow the steps from the link below.

http://hp.care/2bJAkp9

Let me know if that helped.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

[omia]

No help.

Regards

[Resolv_S]

Hi@omia, 

Thanks for the reply.

The only possibility I can think of is, maybe the firewall from either Windows or the Antivirus Application might be blocking the connection attempt by HP Support assistant.

Please let me know the Antivirus program you use on your PC.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

[omia · Accepted solution]

I have installed Windows 10 again. After the installation HP Support Assistant works.

[Resolv_S]

Hi@ omia,

Thanks for the reply.

Glad that you were able to fix the issue. Understand that you had to go through the hassle of backing up your files and reinstall the operating system.

Cheers.

Let me know for more.

Happy posting.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!