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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Microsoft Windows Server 2016

Hello Support Team,

hello Community,

 

we have received 3 license files.  1 x 10, 1 x 1, 1 x 1 = 12 licenses.
If I now copy all 3 license files into the "C:\ProgramData\HP\..." directory I do not get any licenses.
If I now copy only one file at a time into the directory, the Connect Manager shows me the correct number of licenses.
What do I have to do to get all 12 licenses displayed correctly.

Thanks and regards

Manuel Hein

2 REPLIES 2
HP Recommended

I will reach out to you in a private email.  I need to collect more info on the licenses and would prefer not to have that on the forum.  However, I will attach our latest license guide.  It does go over how to add additional licenses and some troubleshooting which I may need some logs from you.

I am an HP employee.
HP Recommended

Hello KellyRGS,

 

my Email: manuel.hein@transnova-ruf.de

 

Regards

Manuel Hein

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