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TNR-Mhein
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Number of licenses incorrect

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Microsoft Windows Server 2016

Hello Support Team,

hello Community,

 

we have received 3 license files.  1 x 10, 1 x 1, 1 x 1 = 12 licenses.
If I now copy all 3 license files into the "C:\ProgramData\HP\..." directory I do not get any licenses.
If I now copy only one file at a time into the directory, the Connect Manager shows me the correct number of licenses.
What do I have to do to get all 12 licenses displayed correctly.

Thanks and regards

Manuel Hein

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KellyRGS
Level 7
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I will reach out to you in a private email.  I need to collect more info on the licenses and would prefer not to have that on the forum.  However, I will attach our latest license guide.  It does go over how to add additional licenses and some troubleshooting which I may need some logs from you.

I am an HP employee.
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TNR-Mhein
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Hello KellyRGS,

 

my Email: manuel.hein@transnova-ruf.de

 

Regards

Manuel Hein

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