Quadro M1000M Hybrid Graphics Support?

[cstuckless]

ZCentral Remote Boost 2020 Receiver won't start on a Windows 7 HP Zbook 15 G3 with a Quadro M1000M. It reports the following error:

05-07-20 13:17:55 16004(14488) FATAL - ReceiverApplication::run Hybrid graphics is not supported in this renderer

05-07-20 13:17:55 16004(14488) INFO  - D3D11Renderer::createDeviceContext - Rendering using adapter : NVIDIA Quadro M1000M
05-07-20 13:17:55 16004(14488) ERROR - D3D11Renderer::isSupported - D3D11Renderer::isSupportedHybrid graphics is not supported in this renderer [1]

05-07-20 13:01:14 1388(9720) INFO  - D3D11Renderer::createDeviceContext - Rendering using adapter : NVIDIA Quadro M1000M
05-07-20 13:01:14 1388(9720) ERROR - D3D11Renderer::isSupported - D3D11Renderer::isSupportedHybrid graphics is not supported in this renderer [1]
05-07-20 13:01:14 1388(9720) INFO  - OpenGLRenderer::isSupported - Hybrid graphics is not supported in this renderer
05-07-20 13:01:14 1388(9720) INFO  - OpenGLRenderer::isSupported - Hybrid graphics is not supported in this renderer
05-07-20 13:01:14 1388(9720) INFO  - OpenGLRenderer::isSupported - Hybrid graphics is not supported in this renderer
05-07-20 13:01:14 1388(9720) INFO  - OpenGLRenderer::isSupported - Hybrid graphics is not supported in this renderer
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory[DirectD3D11Renderer] is supported = true
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory[D3D11Renderer] is supported = false
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory[DirectOpenGLRenderer] is supported = false
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory[OpenGLRenderer] is supported = false
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory[DirectBitmapRenderer] is supported = true
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory[BitmapRenderer] is supported = true
05-07-20 13:01:14 1388(9720) DEBUG - RendererFactory::getRenderer - Creating Renderer: DirectD3D11Renderer
05-07-20 13:01:14 1388(9720) FATAL - ReceiverApplication::run Hybrid graphics is not supported in this renderer

[Lizzy_G]

Hi Colin,

D3D11 and OpenGL renderers are not supported on hybrid laptops, but it should still create the DirectBitmap renderer and you should have no issues starting the receiver.

May I ask for the full log of the receiver?

I will send you a private message with FTP information for upload.

Thank you.

[cstuckless]

Thanks Lizzy I will see if I can get it.

Would it be better to just force Discrete gfx mode in the BIOS, so we can use the OpenGL renderer?

Colin

[Lizzy_G · Accepted solution]

Hi Colin,

Using discreet graphics would be a way to do it.

Another option could be to add these two properties on the receiver config file:

Rgreceiver.Experience.Renderer.AllowHybrid=D3D Bitmap OpenGL

Rgreceiver.Experience.PreferredRenderer=Bitmap

While this issue could not be reproduced on our side, a particular Microsoft Update (KB2670838) was also mentioned to be necessary to have installed, if you don't have it already.

You can get it here: https://support.microsoft.com/en-us/help/2670838/platform-update-for-windows-7-sp1-and-windows-serve...

Hope that helps.

[cstuckless]

Forcing discreet gfx mode in the bios worked fine as a workaround. No issues with ZCentral Remote Boost now on the ZBook 15 G3.

[BeckyN]

Hi Colin,

If you have time, will you please accept this solution the HP Forum?  It will make us happy.

Thank you,

     Becky