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‎11-17-2020 07:57 AM

HP Recommended
Product: HP Elitebook 840 G3
Operating System: Microsoft Windows 10 (64-bit)

Somewhere In the last two weeks "Enable Remote USB" unchecked it's self, and I lost the ability to re-select it, in Receiver Settings.  It had been working fine for the last year, and I'd been using it right along with a 3DConnexion USB Space Explorer.  This happened around the same time as  the Elitebook 840 G3 (Receiver) updating to Windows 10 build 2004 on 11/10/20.  I attempted fix the issue by updating the installed RGS 7.7 to the current ZCentral on the receiver (and sender) but "Enable Remote USB" remains grayed out.

 

Is this a known issue? is there a known solution?

Thanks

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2020 08:05 AM

HP Recommended

Sometimes Windows updates cause issues with RGS and/or Remote Boost and we get into a strange state, or it changes a driver that we use.  You mention that you updated from RGS 7.7 to Remote Boost.  Can you try uninstalling the receiver, reboot as requested, then reinstall the receiver to see if this fixes the issue?

 

I am an HP employee.

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2 REPLIES 2

‎11-17-2020 08:05 AM

HP Recommended

Sometimes Windows updates cause issues with RGS and/or Remote Boost and we get into a strange state, or it changes a driver that we use.  You mention that you updated from RGS 7.7 to Remote Boost.  Can you try uninstalling the receiver, reboot as requested, then reinstall the receiver to see if this fixes the issue?

 

I am an HP employee.
1 person found this reply helpful
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‎11-17-2020 11:27 AM

HP Recommended

Ok, the uninstall - reboot - reinstall seems to have worked.

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