4625 office jet

[Tickets]

Printer not working should I reinstall the software 

[Dragon-Fur]

@Tickets 

The only "4625" printer I can find is a Deskjet (not Officejet):

HP Deskjet Ink Advantage 4625 e-All-in-One Printer

If the Deskjet is indeed your printer,

then this is your printer Software for Windows 7 - 32bit:

HP Deskjet Ink Advantage 4620 e-All-in-One Printer series Full Feature Software and Drivers

Yes, you can remove the printer software (uninstall from Programs and Features)

Restart the computer and log in

Download-save-install the Full Feature Software

Restart the computer and log in

Video Help

Scroll to the bottom of the Software and Drivers website > View All > select video

and / or

HP Collection of “how-to” videos

HP Video Gallery

• Use Categories and the search window to narrow the search. 

For example,

Category Printers and All-in-Ones > Networking and Wireless

Category Printers and All-in-Ones > Install, Setup, Drivers

• Select your Video

and / OR 

I am not sure whether the Print Doctor is supported in Windows 7 - if it is (supported), the "doctor" software can help with certain types of issues, including driver, connection, and queue issues.

The Doctor can help with several issues, including connection problems and "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

References

Note

I recommend that you save the downloaded software package where you can use it again later.  Maybe download and save the User Guide, too.  Why?  Windows 7 support is drawing to a close - this does not mean that the printer software will disappear, but having your printer documentation and software stored nearby (on your computer) might reduce the number of issues that will arise when Windows 7 is no longer supported as an Operating System.

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms or "what the printer can do" (Specifications)

Additional "How-to" procedures

Search for additional solutions...

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP Deskjet Ink Advantage 4625 e-All-in-One Printer

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