cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
PJC1001
New member
1 0 0 0
Message 1 of 2
57
Flag Post

Alignment and scan not working on my printer

‎08-03-2020 04:37 AM

HP Recommended
Product: HPENVY5530

Just changed the ink cartridge. Went through alignment process which said OK but black type not appearing properly. When i scan the alignment page the printer does not detect the alignment page and sets to default. When I print now the type is spaced out. 

 

On a separate issue the scanner would not work the other day either. 

 

I have used HP Scan Doctor for both problems but to no avail. Please help! 

 

 

Reply
Tags (1)
1 REPLY 1
Highlighted
Betty0610
HP Support Agent
HP Support Agent
11,048 11,034 603 446
Message 2 of 2
Flag Post

‎08-05-2020 09:48 AM

HP Recommended

@PJC1001

 

Welcome to the HP Support Community.

 

Are the copies coming out well?

 

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/model/5304882/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation