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Alignment page missing red but documents print with red accurately

HP Envy 5010
macOS 10.14 Mojave

As with my old HP printer, my brand new HP Envy Printer fails to print an alignment page with the red colours showing yet prints documents entirely accurately. Why? 

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Alignment page missing red but documents print with red accurately

@MrsSou, Welcome to HP Support Community!

 

Let us try to resolve the issue with the following steps-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

 

I would recommend you follow the steps from the document 'Alignment Unsuccessful' Error Message Displays.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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Alignment page missing red but documents print with red accurately

Hi 

It is is actually the yellow which is missing not the red so I've followed the advice from a previous query when this arose and your advice. A text page for print quality diagnostic prints ok, so hopefully we are sorted. 

Thanks

 

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Alignment page missing red but documents print with red accurately

@MrsSou

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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