Black cartridge incompatible

[ylilili]

Old and new cartridge of the black all incompatible now, I didn't use it for a while.

[sandytechy20]

@ylilili

Welcome to HP forums, I see that you are getting incompatible ink cartridge error.

Provide the printer model number or the product number?

Are you using genuine HP ink cartridge?

Reply with the requested information for more assistance.

Cheers.

[ylilili]

---

@sandytechy20 wrote:

@ylilili

Welcome to HP forums, I see that you are getting incompatible ink cartridge error.

Provide the printer model number or the product number?

Are you using genuine HP ink cartridge?

Reply with the requested information for more assistance.

Cheers.

---

Hi, thanks for your reply, my printer model is HP Deskjet 3050 all-in-one j610, and the cartridge I used is 61, I’m sure it’s genuine, and I buy it from the US so it’s not the cartridge regional problem.

[sandytechy20]

@ylilili

Thanks for the reply.

I appreciate your time and effort.

Clean the electrical contacts

1. Gather the following materials:

   • A clean, lint-free cloth

   • A clean, dry cotton swab

   • Distilled or bottled water

        CAUTION: 

     Do not use platen cleaners or alcohol to clean the cartridge contacts. These can damage the ink cartridge or the printer.

2. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

   Figure : Opening the cartridge access door

   

3. Wait until the carriage is idle and silent before you continue.

4. Disconnect the power cord and any other cables from the back of the printer.

5. Press down on the ink cartridge to release it, and then pull the ink cartridge out to remove it from its slot.

   Figure : Removing the ink cartridge

   

      CAUTION: 

   Do not leave the ink cartridges outside of the printer for more than 30 minutes. If the ink cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.

6. Hold the ink cartridge by its sides.

   Figure : Holding the ink cartridge by its sides

   

7. Inspect the ink cartridge contacts for ink and debris buildup.

8. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

9. Clean only the copper-colored contacts.

   Figure : Cleaning the contacts

10. 1. 

       Copper-colored contacts

    2. Ink nozzles (do not clean)

11. Repeat these steps for the other ink cartridge.

12. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.

13. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

    Figure : The electrical contacts in the cartridge slots

    

14. Wait 10 minutes to allow the ink cartridge and carriage electrical contacts to dry.

15. Hold the ink cartridge by its sides with the nozzles toward the printer, and then insert the ink cartridge into its slot. Make sure the icon on the ink cartridge matches the icon on the slot.

    Figure : Inserting the ink cartridge into its slot

    

16. Push the ink cartridge forward into its slot until it snaps into place.

    Figure : Snapping the ink cartridge into place

    

17. Repeat these steps for the other ink cartridge.

18. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door

    

19. Reconnect the power cord to the back of the printer.

20. Try to print again.

21. If you are still unable to print, repeat these steps to clean and reseat the cartridges. Multiple cleanings might be necessary to restore printing.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.