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‎06-10-2019 08:32 AM

HP Recommended
Product: Office Jet Pro 8630
Operating System: Microsoft Windows 10 (32-bit)

I have to replace the print head - HP parts sent me to two different distributors who both say that they've been on back order over 6 months.  Any suggestions? It's a hundred dollar part but a $300 printer.  Sigh.

2 people had the same question
1 REPLY 1

‎06-12-2019 05:33 PM

HP Recommended

@ADC53

 

Welcome to HP support community.

 

This might require one on one interaction.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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