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‎10-20-2019 09:21 AM

HP Recommended
Product: Deskjet 2633
Operating System: Microsoft Windows 10 (64-bit)

I'm currently at university and haven't been able to get my Deskjet online and sending information regarding my Instant Ink usage for roughly a month now. With being in student accommodation, I can't connect my printer wirelessly to the router, so I initially tried using Wifi-Direct last month. I managed to use it to print, and my printer must have connected to wifi, as I can see that on my supply status tab it last connected and sent info back on the 23rd September. However, I haven't been able to get it online and sending supply status updates since then, despite still being able to print wirelessly using the Wifi-Direct. I'm aware HP disables printer usage if it isn't able to tell how much Instant Ink has been used, so I'm keen to get it online. Any help?

1 REPLY 1

‎10-20-2019 04:59 PM

HP Recommended

WiFi Direct does not access the internet.

You can try setting up a mobile hotspot using a cell phone.

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