Color print not working & alignment page won't scan

[Jules0430]

I have an HP officejet 3830 and I cannot get it to print in color. Online research says I should have a "clean cartridge" option on my printer but I do not. Also, when I align the printer and try to scan the alignment page it says that it cannot find the page. Help!!

[Betty0610]

@Jules0430

Welcome to the HP Support Community.

Are you able to copy in color?

Try the steps from here: https://support.hp.com/in-en/document/c04855186 and https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/document/c0...

Let me know if this helps.

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Thanks!

Have a great day!