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‎03-27-2019 11:07 AM

HP Recommended
Product: HP ENVY 4500

I need help with that ASA

6F128143-DDDB-4C8A-83DD-F2A0A8CD17B0.jpeg

 

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1 REPLY 1

‎03-28-2019 09:24 AM

HP Recommended
Hi, Could you please tell us when do you get this error? is the printer connected to a wireless network? sometimes this kind of error comes up when the printer is connected to a wireless network and there is a communication problem between them. If its connected to a network could you just unplug the power cable from the back of the printer and then wait for 30 sec and turn it back on and check if this error goes.
Although I am an HP employee, I am speaking for myself and not for HP.
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