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‎03-27-2019 11:22 AM - last edited on ‎03-27-2019 12:35 PM by Retired

HP Recommended

Just got a HP3831 - everything installed OK - then moved it to another room and now all I get is Error OXB85F8D10 - turned it off turned it on - removed ink cartridges - none of the control buttons respond - no ides what to do now!

1 person had the same question
3 REPLIES 3

‎03-27-2019 12:48 PM

HP Recommended

@Patrese

 

Welcome to the HP Support Community!

 

Resetting the printer to factory defaults may resolve this issue.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎03-28-2019 07:39 AM

HP Recommended

@Patrese

 

Since the printer does not respond to the key combination to perform a Factory reset, I'm afraid it is a possible hardware failure with the printer. Please contact our HP Support team for Service Options:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the chat or get phone number options based on your preferences.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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‎03-29-2019 06:50 AM

HP Recommended

Thanks Kumar - I'm sure you're right - it's been returned and a replacement has just arrived - fingers crossed the installation will go OK this time!!

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