cancel
Showing results for 
Search instead for 
Did you mean: 
Larry1895
Level 3
34 24 2 1
Message 1 of 4
83
Flag Post
HP Recommended

Form size not in defined list

Office Jet Pro 6978 (TOF29A)
Microsoft Windows 10 (64-bit)

I have a predefined form I need to fill and print from MS Word.  The form size is 4.25"w X 4.5"l.  Using the closest size match doesn't work.  The printer assistant under:  Customize Your Printer/Device Settings/Form to Tray Assignment/Main Tray has a Not Available choice, but this is not apparently passed to the printer.  Is there a way to print this form from Word?

3 REPLIES 3
HP Support Agent
HP Support Agent
2,298 2,298 106 184
Message 2 of 4
46
Flag Post
HP Recommended

Form size not in defined list

@Larry1895 Welcome to HP Community!

 

I understand that you are unable to print form.

 

Do not worry. I will try to fix the issue.

 

You have to create the custom size, Please refer the following link.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Reply
0 Kudos
Larry1895
Level 3
34 24 2 1
Message 3 of 4
33
Flag Post
HP Recommended

Form size not in defined list

Don't know if you received my email reply to your suggestions, so I'm duplicating it here:

Tried both suggestions for Windows machines with my HPOfficeJet Pro 6978.

The “Devices and Printers” approach created the correct new form size, but  the selection was not exported to the printer’s Paper/Quality – Paper Sizes.  The Advanced tab does not offer a Paper Size option.

For the “in printer properties” approach, the Properties pull down does not offer a Custom option under the Paper/Quality.

Short of having the pre-printed forms recreated in an acceptable size, any suggestions?

Reply
0 Kudos
HP Support Agent
HP Support Agent
18,503 18,411 1,057 1,157
Message 4 of 4
16
Flag Post
HP Recommended

Form size not in defined list

@Larry1895

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation