HP 6962 Black print cartridge replaced new and will not print anything but color

[NLK18]

Installed a brand new HP cartridge and cannot print anything black all the color cartridges print fine. cleaned the cartridge , cleaned the print heads, turned off and on..... still nothing

[Jeet_singh]

@NLK18,

Welcome to HP Support Forums!

I see from your post that you're having issues while printing in black from your HP OfficeJet printer. No worries, I'll be glad to assist you.

Just wanted to check what happens when you try to use the old ink cartridges.Do they work.

If the old ink cartridges work on this printer, then this could be an issue with the new ink cartridges. 

 If the old ink cartridges also don't work then, I would suggest here is to first try and make a copy from the printer and check if that works.

Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Alternatively, I would suggest here is to follow the steps suggested in the support document for - HP OfficeJet 6900 Printers - Black or Color Ink Not Printing, Other Print Quality Issues

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.