HP Deskjet 3050

[nellie11]

I recently changed both of my print cartridges on my HP Deskjet 3050 all-in-one J610 but the message screen is displaying

"Both genuine HP cartidges intalled." I tried hitting the OK button but the message won't go away.  I have already done a regular reset and a hard reset as recommended by Dvortex for a member who had the same issue, but it did not

resolve my problem.

Any further help or suggestions would be most appreciated from a clueless artist..Nellie11

[Dvortex]

Hello, @nellie11 – Hope you are well 🙂

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

I see that you are facing issues after replacing the cartridges on your printer. Appreciate all your efforts in following the steps I provided in a different post 🙂

Did you try cleaning the cartridge contacts? If not, follow the steps mentioned here: http://hp.care/2oPjgFa

If the issue persists even after following the steps mentioned in that document, then try performing a factory reset on the printer. I am sending you instructions to your inbox. Click on the mailbox icon in the top-right corner of this screen to access your private inbox.

Please let me know if this resolves the issue, or if you require further assistance.

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[nellie11]

Dear Dvortex:

I just had the opportunity to try all of your suggestiions to get my HP Deskjet 3050 to print manually.  Fortunately I am still able to print from my computer. I cleaned the electrical contacts on both the ink cartridges and the carriage twice as you suggested and also did the factory reset twice.

I am still getting the message "Load plain white paper and press ok" followed by the message "Both Genuine HP Cartridges installed."

I was hoping that your suggestions would work...but no luck.  Do you have any further suggestions??

Many thanks in advance..Nellie11

[Dvortex]

Hello, @nellie11

That's all I got at the moment 😞

My suggestion is to keep printing using the current cartridges runs out of ink and then try using the next cartridges. Hopefully, that will restart the printer mind and will start working as it's supposed to work 😉

If that is not a viable solution or if the issue persists even after using new cartridges, then it'd be wise to contact HP phone support to get the printer serviced or for a possible upgrade.

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[nellie11]

Thanks DVortex.  I'll wait until I replace the next set of cartridges and if that does not work.  It'll be a new printer for me.

I really like this one and I was finally getting used to working with it.

Many thanks again..Nellie11

[Dvortex · Accepted solution]

Hello, @nellie11

Thanks for the update & hopefully everything will be working fine after the cartridge replacement 🙂
 

Please consider marking my post as "Accepted solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumps up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂