HP ENVY 5663 , indicated the paper tray is open, but isn't. What can i do?

[rauly59]

HP ENVY 5663 , indicated the paper tray is open, but isn't. What can i do? 

[DavidSMP]

@rauly59,

Good day. Thank you for stopping by the Hp community. Ire ad the spot and will be honored to assist you. Superb description of the issue and terrific attitude displayed as well to try and resolve it. Kudos to you for that.

• Did this occur after a power outage or surge?
• Was there a paper or carriage jam in the recent past?

Let's try these steps:

It looks like a hardware issue and the printer may need to be replaced.

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  perform steps from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware connecting it to a computer.

Then perform all the relevant steps from this link: https://support.hp.com/us-en/product/hp-envy-5660-e-all-in-one-printer-series/6809225/model/6809226/... (HP ENVY 5640, 5660, 7640, OfficeJet 5740 Printers - 'A paper tray is open. Close the tray to continue.' Message) and this should fix the issue if the printer ha no hardware issues.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[rauly59]

Thanks for your assistance David. I treat all you recomendation but the problem persist. If you know something additional, please let me know.

[Raj1788]

@rauly59,

It looks like you were interacting with @DavidSMP, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Click on this link: https://support.hp.com/us-en/product/hp-envy-5660-e-all-in-one-printer-series/6809225/model/8654994/... and follow the troubleshooting steps that should help you get the issue fixed.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)