HP Envy 5540 Ink Cartridge Problem

[HelenAR1980]

I am signed up to the HP Instant Ink Service. It's currently saying that there is a problem with the black cartridge and to take out and reinsert. I have done. No change. I've tried restarting, following the virtual assistance and diagnosis tool. None of which have helped. I'm outside of warranty on the Printer (but only by 6 months - it's not an old printer). I am up to date on Instant Ink payments. I don't have a spare black cartridge though - only a coloured one. 

I suspect the cartridge is either empty or something has happened (although I'm not sure what as it was fine last week when I was using it). The Instant Ink dashboard takes me round in circles in terms of help and I cannot speak to a human. What on earth can I do? 

[Kumar0307]

@HelenAR1980

Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!