HP Envy 7640 do not print after Windows Update KB4551762

[Lécé]

Hello,

On Win 10, HP Envy 7640 do not work since the windows update KB4551762 (no error, the spooler is ok, but the printer do not print).

When i uninstall the KB4551762, it's ok.

Is somebody have the same problem ?

Thanks

[Kumar0307]

Hi @Lécé

Welcome to the HP Support Community. I understand you are not able to print after a windows update on the PC. I'd be happy to assist you.

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!