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EMcD
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Solved!

HP Envy Photo 6234 (ink cartridge problem)

HP Envy Photo 6234

Printer screen indicates 

Cartridge Problem

--------------------

Remove and reinstall the indicated cartridge, making sure it is correctly installed.

 

I am instant ink program so only use HP cartridges.

I have installed a new cartridge, I have cleaned electrical contacts on both cartridges and the printer.

I have read the relevant support topics on this community and have 

 - verified that the firmware is up to date on the printer ( using the printer menu )

 - reset the printer by powering off 60 seconds etc.

 

Would appreciate any help on getting the printer going again.

thanks

 

I am frustrated by this 

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HP Support Agent
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Message 2 of 2
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HP Recommended

Solved!

HP Envy Photo 6234 (ink cartridge problem)

Hi @EMcD

 

Welcome to the HP Support Community. 

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation