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‎11-19-2019 06:04 PM

HP Recommended
Product: HP OfficeJet Pro 6968
Operating System: macOS 10.15 Catalina

My printer is only 2 years old and has suddenly stopped printing black.  I have replaced the cartridge and still no change.  I have cleaned the printheads 4+ times, cleaned the page smears, ensured the latest updates are on, etc. and still not a drop of black ink.  This EXACT same thing happened with my last HP printer.  How do I fix this??  I don't want to have to buy a new printer every 2 years. 

 

Please advise.

2 people had the same question
1 REPLY 1

‎11-22-2019 05:59 AM

HP Recommended

Hi @HelpNeeded12

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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