HP OfficeJet Pro 8725

[Lurach]

I have a HP OfficeJet Pro 8725 connected wirelessly to my PC. I do not need the ability to send or receiveFaxes but something I read seemed to insist that I needed the fax connection on the orinter to transmit my HP Ink requirements to HP.  Is this correct? If this is the case and the? which unit transmits the message i.e. Printer faxe connection or PC If it is the PC then I do not require the fax connection. Can you help

[Dragon-Fur]

@Lurach

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@Lurach wrote:

I have a HP OfficeJet Pro 8725 connected wirelessly to my PC. I do not need the ability to send or receiveFaxes but something I read seemed to insist that I needed the fax connection on the orinter to transmit my HP Ink requirements to HP.  Is this correct? If this is the case and the? which unit transmits the message i.e. Printer faxe connection or PC If it is the PC then I do not require the fax connection. Can you help

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What did you read that insists you need the printer Fax feature set up to transmit ink requirements?

Can you provide a link to the documentation or tell us where you found this information?

I am not aware of any such requirement.

IF you are asking about Instant Ink Service, then the printer must be connected to the Internet as explained in the contract.

HP Instant Ink - Terms of Service  (Click Flag to switch to your region)

Topics (Sections) in the document include (and are not limited to):

• Customer Support Center -- Cloud Services Contact Phone Number / options

• Instant Ink Service Requirements – including subtopics:
  • Printer Needs to be Connected to Internet

Website Support Troubleshooting, How-to, Video Tutorials

• HP Instant Ink
• HP Connected

Reference and Resources – Places to find help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 8725 All-in-One Printer

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[Lurach]

IF you are asking about Instant Ink Service, then the printer must be connected to the Internet as explained in the contract.

Hi Dragon-fur

Thanks for your replay.Justb  found the above reference in HP Instant Ink Terms of Service Paragraph 5  https://instantink.hpconnected.com/ie/en/terms

As I said in my original Messgae I have no use for the fax connection except for this "problem". I wouldnt bother trying to set the fax up but I have spent the entire afternoon trying to establish fax connection between the printer and my wall socket purely on the basis of the above line.

What does the word CONNECTED mean. Is it literally a physical link between printer and the internet or does it mean that a printer connected to the internet via a pc? I cannot set up any connection between the printer and my phone line.

Sorry for being so long-winded about it.

Lursch

[Dragon-Fur]

@Lurach

I admit to being confused.

I was asking where you found the original reference to needing the Fax:

Quoted:

"I do not need the ability to send or receive Faxes but something I read seemed to insist that I needed the fax connection on the printer to transmit my HP Ink requirements to HP." 

I am concerned that you think I was sending you to look at an Instant Ink contract.

Just found the above reference in HP Instant Ink Terms of Service Paragraph 5  

https://instantink.hpconnected.com/ie/en/terms

I am sorry to nit-pick about the wording - I am confused about when and where you originally found the reference you describe in your first post and why you think you need to set up the Fax.

Regardless, and I might be missing something, I cannot find the word "Fax" anywhere in the contract.

>>>> Are you indeed trying to subscribe to Instant Ink??

Having the printer connected to the Internet is NOT the same thing as setting up the printer to Fax.

Instant Ink subscription - IF that is what you are trying to accomplish -- does not require FAX, nor does it require a Fax phone line.  

Instant Ink subscription does require that your printer be connected to the Internet, much like your computer is connected to the Internet - through your Internet Service Provider.

Section 5 of the contract (region "ie") states that the printer must be connected to the Internet.  This means you must have Web Services running on the printer.  Web Services establishes the connection using your Internet Service Provider's connection to talk to devices outside of your home.  

The HP Connected Account is used to send your claim code (printer email setup / connection) and to communicate status, setups, and account information for your Instant Ink Account.

Turning On Web Services

Website Support Troubleshooting, How-to, Video Tutorials

• HP Instant Ink
• HP Connected

I am sorry I cannot help - I think I am making things worse and I have no idea what you are trying to do or why you think you need the Fax.

My apologies.

IF, IF you are trying to subscribe to Instant Ink and if you need help doing so, please contact Instant Ink Support and ask for help, clarification, and instructions.

Option - Instant Ink Account Login, Videos, and Service Information

HP Instant Ink - Sign-up / Sign-in

Click Supported Countries (top right of Website) - Change Flag to your country

Instant Ink Support Contact information is provided on the Website.  If necessary, scroll down a bit until the phone number / contact options show on the right side of the page.

IF you are NOT trying to subscribe to Instant Ink, then you do NOT need to talk to Instant Ink Support and you do NOT need to read (or pay attention to) the Instant Ink Contract.

I regretfully withdraw.  Again, my apologies.

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