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HP Officejet 8720 scan function can't find scan function after W10 upgrade

HP Officejet 8720
Microsoft Windows 10 (64-bit)

After I did the W10 install the printer worked, and I thought I was all ok until I tried to scan today.

The printer is connected via USB.

Print and Scan Doctor said it couldn't find the printer. When I press the scan button on the printer it says it can't find the computer.

I was impressed that the USB connection for the printing function migrated seamlessly to w10, because it was very hard to set up initially n W7. But I need to scan too!

I would appreciate your help

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HP Officejet 8720 scan function can't find scan function after W10 upgrade

Hi @JudyInTexas


Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 


Let's try these steps -


Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 


If the issue still persists, try re-installing the printer driver -


1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.  


You may also refer to this document - HP Printers - How to Scan (Windows)


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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