HP Officejet Pro 6830

[JohnAtn]

I have a replacement printer that I received yesterday for the HP Officejet Pro 6830 with the printhead error. I started the new printer following all the instructions but I continually get an error message that there is a paper jam. After following all the online help it will still not work. How can I contact HP that their replacement printer doesn't work?

[greenturtle]

Hi,

Thanks for using the HP Forums.

Can you try this link :

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Hope that helps!

[JohnAtn]

So far I still cannot find a link to report that the replacement printer does not work. The links leads me to my original work order and status that HP is waiting for the return of the printer. How do I resolve the problem that the replacement printer doesn't work?

[kevin-t · Accepted solution]

@JohnAtn

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[Ciara_B]

Hi @JohnAtn

Were you able to contact Support about this? Is the new issue with the replacement printer now resolved?

Thanks, Ciara

[JohnAtn]

Yes, I was able to contact an HP representative and a replacement printer was authorized. I am now printing again. Thanks