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Message 1 of 2
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I cannot scan to my computer

MacBook and MFP M277dw
macOS 10.15 Catalina

Something has happened.  I used to be able to scan from my printer/scanner to my laptop where it would go to a specific "Scanned file" location to do with as needed.  I use both a wired connection (when I'm at my desk) and a wireless connection (when im in the house but not at my desk)

I can no longer do that.  How do I repair it? 

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Message 2 of 2
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Flag Post
HP Recommended

I cannot scan to my computer

Hi @DaveFlight

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you able to print from your MAC?

 

Check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/946f6e5f-68db-4b93-a3ad-831e2c463488.default.png

 3.) Try to scan.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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