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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-06-2017 09:35 AM

HP Recommended
Product: Envy Photosmart 4524
Operating System: Microsoft Windows 10 (32-bit)

Since new, I'm not able to open my HP Instant Ink Account Page, which is online.  Only two Options are offered: Change Password and Exit.  I've also never received any emails from HP with details about account status. The only emails I receive are the monthly advices saying my account is due  to be charged, but I never know what I'm being charged for. 

3 REPLIES 3

‎02-06-2017 09:58 AM

HP Recommended

Hello @DWPS,

 

Thanks for showing interest in the HP Support Forums!

 

I see that you're unable to get into your Instant Ink account page. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution' if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Please send me a private message with your email address (all that you may have used) or account number. It would be best to print out a "Printer Status Report" and provide me the 14 digits serial number for your printer so I can check your account.

 

 

I look forward to hearing back from you. 🙂  

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

‎02-07-2017 04:04 AM

HP Recommended

Dragster: thanks for replying so promptly.  I've tried sending you a private message amongst other things, initiating them from your email but can't make the links respond.  Meanwhile, I've determined that my problen probably exists because I somehow used my two different email addresses on Instant Ink sign up. I'm currently wrestling with this and tryng to get the second address on account related page to accept the password that works OK elewhere. If I'm unsuccessful I'll get back to you with further information. I'm new to this so I can only apologise! 

‎02-07-2017 09:37 AM

HP Recommended

Hello @DWPS,

 

Please try the "Forgotten password" option to reset your password. 

 

Let me know if you need further assistance. 🙂 

 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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