Lost Ink Shipment

[PapaWheelie]

My Instant Ink account states I received an ink shipment in April. It was delivered to my door. Neither I nor my wife recall a shipment of ink. Now I am nearly out of ink and have no apparent way to get more other than go to store and buy it myself...

[Jeet_singh · Accepted solution]

@PapaWheelie,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you have a concern regarding your Instant Ink cartridges. Don't worry I'll be glad to help you.

I need to know few details regarding your Instant ink account to help you get the ink cartridge.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[PapaWheelie]

Thank you, I replied to the private message

[Thombi1]

Hi, I have the same problem. Are you able to help at all?