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‎08-13-2020 04:23 PM

HP Recommended
Product: HP Officejet Pro 8610

There is a persistent missing or failed printhead error after various attempts at restarting the printer. I googled support and one of the options was to update the printer firmware, but I can’t get to the main menu on my printer because of the persistent error on the screen. Help! 

1 person had the same question
1 REPLY 1

‎08-16-2020 03:32 PM

HP Recommended

@AleRosa2414

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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