05-13-2016 08:50 AM
My printer is always offline, how do I get it back on line?
"Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Solved! Go to Solution.
05-13-2016 08:51 AM
Printer Offline means the device can’t communicate with the printer. There are a few steps to try
Check the printer status
- Make sure the printer is selected as the Default
- Check if the ‘Pause Printing’ or ‘Use Printer Offline sections have been selected
If you’re using Windows 10, it’s worth checking for the latest Microsoft update. On 12th April they released an update to improve the discoverability of printers when they resume from sleep mode. This update can help prevent occurrences of your printer going offline, especially for wireless connections
Try resetting the printer & checking the connection status (details in Step3 of the link below)
The HP Print and Scan Doctor is a useful tool to diagnose and resolve printing problems
There are other tips in the link below (such as making sure the correct port is selected and creating a manual IP address connection)