OfficeJet Pro 6978 won't print color with new HP ink

[smnapier]

I just got this printer in December, replaced all ink cartridges today and now blank white pages out out when i print. doesnt matter if settings is in black/whote or color all blank. very frustrating as this is a brand new printer and this was the first time i replaced the ink. Ive always used HP printers and have never experienced this. I use this printer for business and need it fixed immediatly and also dont want to spend another $75 on bad ink. 

[Betty0610]

@smnapier

Welcome to the HP Support Community.

Does this also happen while copying?

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. From the printer control panel, open the Setup  menu.

2. Open the Printer Maintenance menu.

3. If necessary, open the Tools menu, and then touch Clean Printhead.

   A test page prints.

If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

NOTE: 

If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Align the printhead:

Aligning the printhead can resolve errors with Test Pattern 1.

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Printer Maintenance or Tools menu.

4. Touch Align Printhead.

   An alignment page prints.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

Let me know if this helps.

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Thanks!

Have a great day!