Officejet 8610 printhead missing or failed

[AtlSue]

Printer stuck on error message "Missing or Failed Printhead".

-Followed steps to restart by unplugging printer from machine and at wall.

-Removed and reinstalled printhead and each cartridge.

I see others reporting same issue with no apparent good outcome. Any assistance would be greatly appreciated.

[Jeet_singh]

@AtlSue,

Thank you for posting your query on HP Community,

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

You may try to attempt updating the printer firmware. For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware

Next thing, I would suggest here is to follow the steps suggested in the support document for - HP OfficeJet Printers - Resolving 'Missing or Failed Printhead' Error

Alternatively, you can also follow the steps from this link: HP Officejet 8600 Printers - 'Ink System Failure' Error (This document also has steps for updating the printer).

If you have tried the steps suggested and still having this issue, this looks like a possible hardware failure. However, there is no harm in trying to perform an advanced reset on the printer. 

Doing this will set the printer back to the factory settings. 

I am going to send you a private message with the instructions on how to perform an advanced reset. Now these steps are specific to your printer only. 

Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,