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‎02-01-2019 08:38 AM

HP Recommended
Product: Officejet Pro 6830
Operating System: Microsoft Windows XP

I have had three of these Officejet Pro 6830's and they have all had the exact same issue with the printhead.  Error code 0xc19a0003.  The only reason I purchase the same printer each time is because I always have ink cartridges left and dont want to buy new ones.  I called HP today and the only thing they are willing to do is give me a discount on a new printer (which when I pull it up at an office supply is the same price) so it's not a discount.  Has anyone else received any other help?  I know that I am not getting to the right department or person, because HP would definately take care of the problem knowing that there is an ongoing problem with this particular printer.  I see there are several people that have had the same issue with this printer.

1 REPLY 1

‎02-02-2019 01:29 PM

HP Recommended

@Printhead-Prob

Thank you for joining the HP Support Community

 

As we have limited support boundaries in the support community as of now. In order to resolve the issue we have to elevate the case to next level, I will share you few details through a private message

 

I have sent you a private message.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

Raj1788
I am an HP Employee 

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