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‎04-08-2017 03:36 PM - edited ‎04-09-2017 07:42 AM

HP Recommended
Product: 951XL Yellow Cartridges
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I bought a 951XL cartridge pack (legit HPs) at Costco.

When my current cartridges ran out, I switched them all for the 3 CMY I bought from Costco.

Bad surprise: I got the message saying: "One or more cartridges appear to be damaged.  Yellow. Remove them and replace with new cartridges"

I then called HP tech support to know if I could get switch the damaged cartridge for a new one.

Another bad surprise: Even if the warranty date on the cartridge is 2018/02, I was told on the phone that since my Officejet 8600 is not supported anymore, they cannot open a case to change my cartridge!

 

Due to the cost of these cartridges, it is bugging me for simply going back to Costco and buy another pack. Also, I thought of going back to Costco for a refund but they will probably not accept my return since they will not be able to know if I used the cartridge or not....

 

Can someone help me with this?

 

thanks

 

Franck

12 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-09-2017 10:05 AM

HP Recommended

@descha00

 Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP

View solution in original post

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4 REPLIES 4

‎04-08-2017 10:04 PM - edited ‎04-08-2017 10:13 PM

HP Recommended

The cartridges do have a warranty, and it is independent of the printer warranty.  I will ask to have your case escalated.

 

Edit - You might try the troubleshooting steps in the document here.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎04-09-2017 10:05 AM

HP Recommended

@descha00

 Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP
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‎04-09-2017 07:46 PM - edited ‎04-09-2017 07:47 PM

HP Recommended

@Thanks for your response. I already tried the troubleshooting steps but it didn't help.

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‎04-09-2017 07:50 PM - edited ‎04-09-2017 07:50 PM

HP Recommended

@

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