11-29-2019 02:05 PM - edited 11-29-2019 02:15 PM
Our HP Officejet Pro 8710 has randomly quit printing in color. It also will not copy in color. I have deleted all drivers and printer programs and reinstalled them, I have factory reset the printer, I have checked EVERYWHERE in EVERY program (and on the printer) for some bogus "grayscale only" setting but everything is set to print in color. This happened out of the blue and it will not print in color from ANY device. I have forced updates to the printer and its drivers. What is going on here? I see others have had this problem but no one has solved it.
Solved! Go to Solution.
12-02-2019 08:02 AM
@seralune, Welcome to the HP Support Community!
If the printer is not able to make copies in color, it means it could be a hardware issue. Reinstalling the drivers would not help. Let us try these steps:
Reset the printer
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Wait at least 60 seconds.
- Reconnect the power cord to the rear of the printer.
- Turn ON the printer, if it does not automatically turn on.
- Wait until the printer is idle and silent before you proceed.
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Check the estimated ink levels
On the printer control panel, swipe down from the top of the screen to open the Dashboard, and then touch the Ink Level Indicator icon . Replace any low or empty ink cartridges.
Clean the printhead
On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .
Swipe up on the display, and then touch Printer Maintenance.
Touch Clean Printhead, and then touch Continue.
If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.
NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.
Print a Print Quality Diagnostic Page
On the printer control panel, swipe down to open the Dashboard, touch the Setup icon , swipe up on the display, touch Reports, and then touch Print Quality Report.
Let me know how this goes.
If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
01-29-2020 01:25 AM - last edited on 01-29-2020 10:00 AM by Cheron-Z
Followed all suggestions noted below. Still can't print in color from computer screen, but can print color copies from color original placed on glass top. Model HP OfficeJet Pro 8710, S/N , Product Number J6X78A
01-31-2020 11:25 AM
Welcome to the HP Support Community. I'd be happy to assist you.
Have you tried connecting a USB cable and try printing in color to check if the issue persists?
This seems like an issue with the printer driver on WIn 10 OS with the latest updates. Let us try these steps:
- On the PC, go to Control panel > Devices and printers > Add a printer(at the top)
- Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
- Select 'Add a printer using a TCP/IP address'
- Find the IP address of the printer by tapping on the wireless icon on the printer screen
- Type in the 'IP address in Hostname or IP address' box, click next
- Proceed to the next steps by following the on-screen instructions.
- Try printing in color.
If the issue persists, Install the printer using Windows built-in driver
Refer to this document to know how. Try printing.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
I am an HP Employee
01-31-2020 12:37 PM
I'm very embarrassed. I had inadvertently had the printer set on "grey scale". Once turned off, the printer did print in color. Many thanks for your quick response. Sorry I took up your time. I wish you well.