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‎11-29-2019 02:05 PM - edited ‎11-29-2019 02:15 PM

HP Recommended
Product: Officejet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

Our HP Officejet Pro 8710 has randomly quit printing in color. It also will not copy in color. I have deleted all drivers and printer programs and reinstalled them, I have factory reset the printer, I have checked EVERYWHERE in EVERY program (and on the printer) for some bogus "grayscale only" setting but everything is set to print in color. This happened out of the blue and it will not print in color from ANY device. I have forced updates to the printer and its drivers. What is going on here? I see others have had this problem but no one has solved it.

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