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‎04-14-2020 10:57 AM

HP Recommended
Product: HP Officejet Pro 8600
Operating System: Microsoft Windows 10 (64-bit)

My officejet pro 8600 gives an error on startup that says “Printer Failure: There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP”. I have checked the print cartridges and tried putting in new ones, and I still get the same message. Any ideas?

3 people had the same question
1 REPLY 1

‎04-17-2020 01:13 AM

HP Recommended

Hi @Kwestover

Welcome to the HP Support Community. I understand you are not able to print due to printer error. I'd be happy to assist you.

 

Kindly perform the steps mentioned in this document to resolve this issue.

 

If the issue persists, perform step 2 mentioned in this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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