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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Printer won't scan to computer

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07-17-2020 10:14 AM
OfficeJet 3830 won't scan to the computer. I've done all the troubleshooting. It still doesn't work, It does say to be sure that scanning is turned on but I do not know where to find that,
07-20-2020 05:38 AM
Hi @PeteJM
Welcome to the HP Support Community. I'd be happy to assist you.
Are you using the 'scan to computer' option on the printer screen?
This feature requires a full-featured driver to be installed on the computer.
Click here to download the HP Full-featured driver. (If not already installed)
Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.
Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 3830.
Search Windows for HP > HP OfficeJet 3830 > double click to open the HP Printer assistant > Click on Scan
Click on Manage scan to computer >
Click on Enable > Check the box at the bottom > Close
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307
I am an HP Employee