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PeteJM
New member
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Message 1 of 2
42
Flag Post

Printer won't scan to computer

‎07-17-2020 10:14 AM

HP Recommended
Product: OfficeJet 3830
Operating System: Microsoft Windows 10 (64-bit)

OfficeJet 3830 won't scan to the computer.  I've done all the troubleshooting.  It still doesn't work,  It does say to be sure that scanning is turned on but I do not know where to find that,

1 REPLY 1
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Kumar0307
HP Support Agent
HP Support Agent
13,697 13,690 889 1,060
Message 2 of 2
Flag Post

‎07-20-2020 05:38 AM

HP Recommended

Hi @PeteJM

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using the 'scan to computer' option on the printer screen?

This feature requires a full-featured driver to be installed on the computer.

 

Click here to download the HP Full-featured driver. (If not already installed)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 3830.

Search Windows for HP > HP OfficeJet 3830 > double click to open the HP Printer assistant > Click on Scan

 

Click on Manage scan to computer >

 

Click on Enable > Check the box at the bottom > Close

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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