cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
42
Flag Post

Printer won't scan to computer

HP Recommended
OfficeJet 3830
Microsoft Windows 10 (64-bit)

OfficeJet 3830 won't scan to the computer.  I've done all the troubleshooting.  It still doesn't work,  It does say to be sure that scanning is turned on but I do not know where to find that,

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
13,697 13,690 889 1,060
Message 2 of 2
Flag Post
HP Recommended

Hi @PeteJM

Welcome to the HP Support Community. I'd be happy to assist you.

 

Are you using the 'scan to computer' option on the printer screen?

This feature requires a full-featured driver to be installed on the computer.

 

Click here to download the HP Full-featured driver. (If not already installed)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 3830.

Search Windows for HP > HP OfficeJet 3830 > double click to open the HP Printer assistant > Click on Scan

 

Click on Manage scan to computer >

 

Click on Enable > Check the box at the bottom > Close

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation